Grievance Redressal Mechanism is an integral part of any administration. An organization can claim to be accountable, responsive and accessible only if it has established a well-organized and effective grievance redress mechanism. Indeed, the grievance redress mechanism of an organization is the device to measure its efficiency and effectiveness as it provides important feedback on the working of the administration. In our college we have online and offline grievance redress mechanism. An application form is available in the website for applying online grievance redress mechanism. For offline there are prescribed procedure in our college.
STRUCTURE OF GRIEVANCE REDRESSAl MECHANISM
The committee will attend the cases quickly on receipt of written compliant from the students. The members of the committee have the authority to sort out the problem at their level through discussion with students. In case, the Department Redressal Committee fails to find out solution to the problem, the matter is referred to the next level that is College Grievance Redressal Committee and sometimes considering the nature and depth of the grievance, inquiry is referred to the apex level i.e governing body of the college. The Grievance Redressal mechanism of St. Paul’s College assures that the grievance has been properly solved in a stipulated time limit provided by the cell.